All I heard about call centers is: If you need longer than 30 seconds to close a call you really need a good reason. And it will be marked negatively in your report.
You should be able to handle thousands of calls as fast as possible, so they can only pay a few people in order to handle people calling.
This. I worked in a call centre for a while. Service was not the priority, speed was. I got in trouble for staying on the line to actually resolve a customer’s issue because it took a long time (basically ended up having to do a conference call with the third party who had fucked up). I left that job ASAP because fuck that.
Best call center job I’ve had was tech support for Garmin. No handle time it’s stay on the phone until customer is helped. I spent hours on the phone plotting good vacation routes for people loved it.
Not saying OP is fibbing but I used to work alumni soliciting and they’d absolutely track your call duration and success rate. If you spent that long on the phone, you’d better have something to show for it.
Yeah, was gonna say that having short turnaround time is important unless you’ve got a lead. And if you’ve a lead then the call is transferred to actual sales department.
I worked a call center briefly and did this with an older lady for about 15 minutes. She was just talking about how she spends her time and what her daughter was up to. I got called into the boss’s office because they heard the conversation. I tried to cover my ass saying I was trying to build rapport, but I got told quantity over quality. Make the calls, follow the script, close the sale. So glad I only wasted like 2 months of my life there.
Side note, the main business model itself was a scam. The “sale” wasn’t even a real sale. We were feeling out for people with bad credit to send to our “partner” law firm for credit repair. If they signed up with them after the transfer for $100/mo, only then did I get any commission. And it paid commission against minimum wage, so you only ever saw a benefit if your commissions alone surpassed what your minimum wage paycheck would be. Man, every detail I can remember about that place is scummier than the last. Fuck them and everyone like them. I’m ashamed to have counted myself among their number, however briefly.
Don’t be ashamed. We do what we have to do to get by. I’ve had four telemarketing jobs including my first job at 16. Some were more scummy than others but they were all total bullshit scams.